Badger Computer Services supply engineering expertise under a range of schemes:

Ad hoc services

We have teams of engineers who are available to deal with one-off incidents on an hourly rate of £75 per hour on site. There may be a charge for call-out depending on location and the rapidity of response you require.

Technician services

Mainly of use to schools, this service provides a regular visit of perhaps half a day per week to take care of routine maintenance issues and to tackle small non-critical breakdowns.

Support and maintenance cover

This agreement provides comprehensive breakdown cover for your equipment and covers replacement parts and temporary loan equipment where possible. The agreement allows you to call our technical support staff at any time during normal office hours for help with operational issues or as a first line attempt to rectify problems. We can also set up a remote link through the internet whereby you can dial in to us so that we can take temporary control of your system from our offices to rectify configuration issues. If these means fail to sort out the problem an engineer will be assigned to deal with the problem on site.

We aim to be flexible in our response. This means that if, for instance, you are experiencing a minor difficulty that you can live with but still get your work done, we may ask you to wait a little before we get to you. If your network is down or for some other reason you are in a critical situation we will respond immediately. Our clients prefer this approach rather than a standard 4 or 8-hour callout. It involves an element of trust and understanding between us as we leave it to you to decide how urgent your situation is.

Advice and guidance on future developments

This is normally given freely either by phone or by personal visit. We encourage you to use us as a sounding board for your ideas. If the project will involve us in extensive research we may charge for our consultancy by agreement.